Documents

Papers for the Primary Care Board meeting in public on 26 January 2023

Mircosoft Teams

Papers for the Primary Care Transformation Committee meeting held in public 23 May 2024

Papers for the Primary Care Transformation Committee meeting held in public 25 July 2024

Conference Rooms 2, The Forum Hemel Hempstead, HP1 1DN.

Papers for the Primary Care Transformation Committee meeting held in public Thursday 28 November 2024

Patient complaints reports

The publication of the Complaints Annual Report is a requirement under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The regulations prescribe that each responsible body must prepare an annual report for each year.

Patient engagement report 2023-2024

This report summarises the ICB’s engagement work during 2023 and 2024. It outlines the different ways in which we listen to and involve local people to inform decision-making and to shape local health and care services.

Patient Safety Incident Response Framework (PSIRF) Policy

This policy describes and defines the responsibility of NHS Hertfordshire and West Essex Integrated Care Board, known thereafter as the ICB, when providing oversight to organisations who have transitioned to the Patient Safety Incident Response Framework (PSIRF). Additionally, the policy outlines how the ICB will support cross system learning responses.

Physical Health Strategy – produced by the Hertfordshire Mental Health, Learning Disability and Autism Health and Care Partnership

Primary Care Local Dispute Resolution Procedure

This paper sets out the procedures that must be undertaken by Hertfordshire and West Essex Integrated Care Board (ICB) on occasions where Primary Care Contractors disagree with decisions made in respect to their contracts.

Primary Care Strategic Delivery Plan 2023-2026

This sets out how we aim to develop GP, community pharmacy, dentistry, and ophthalmology services across Hertfordshire and west Essex to benefit patients and communities over the next three years.