Patient experience and making a complaint
Contact local NHS organisations directly if you want to give feedback – either good or bad – or want to raise a concern or make a complaint. Find more information by clicking the button below.
You’ll also find information about contacting the ICB’s patient feedback team, and how to contact the NHS Ombudsman if your complaint cannot be resolved locally.
You can contact our patient experience team using the following details:
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Telephone
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Email
Continuing healthcare (CHC) for adults
Some people aged 18 and over with long-term complex physical or mental health needs qualify for care arranged and funded solely by the NHS. This is known as NHS continuing healthcare.
If you have any further queries about Children and Young continuing healthcare in Hertfordshire and west Essex you can also contact your local team for more information and advice – find out more:
If you think you may be eligible for either NHS continuing healthcare or NHS funded nursing care and you are registered with a GP in Hertfordshire or West Essex, please speak to your social or care worker, GP or other health or social care professional and ask for a continuing healthcare checklist.
If you have any further queries about continuing healthcare in Hertfordshire and west Essex you can also contact your local team for more information and advice – find out more:
Children and Young People’s Continuing Care
Children and young people with complex healthcare needs may qualify for free health care, arranged and paid for by the NHS. This is known as Children and Young People’s Continuing Care and they can get it until they become 18.
If you have any further queries about Children and Young People’s Continuing Care in Hertfordshire and west Essex contact our team for more information and advice.
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Telephone
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Email
Freedom of information requests
Anyone has the right to ask for access to all types of recorded information held by public authorities, including the NHS.
Patient transport
The East of England Ambulance Service is the provider of non-urgent patient transport services in Hertfordshire and west Essex.
Safeguarding adults
Contact details for the ICB safeguarding team for adults and key adult safeguarding contacts in Hertfordshire and west Essex.
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Telephone
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Email
Safeguarding children
Contact details for the ICB safeguarding team for children and young people and key safeguarding contacts in Hertfordshire and west Essex.
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Telephone
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Email
Subject access requests
You have the right to see information held about you by organisations, including the NHS and Herts and West Essex ICB. To get a copy of personal information held about you by the ICB, you can contact the ICB and make an ‘access request’.
Media and press enquiries
Journalists and other members of the media can contact our communications team through this page.
Website feedback
Complete this form if you would like to give us feedback about this website.
General enquiries
For any other enquiries.