If we can’t answer your query directly, we will usually know which team or organisation is best to ask, so please do contact us.
How we support you
We can help with complaints about another NHS service. This might be because you prefer not to complain to the people who are responsible for providing your care or you might be unsure which organisation you should talk to, especially if your complaint involves more than one organisation.
We can explain the options available to you to make a complaint and will talk you through the next steps.
We may need to share your details with an external organisation. We will always seek your consent to do this. We will treat all information you share with us confidentially. Your complaint will not be recorded in your medical records and so will not affect any treatment you have in the future.
If your complaint is being considered by a provider organisation (such as your GP practice or hospital), they will be responsible for keeping in touch with you and providing you with a response to your complaint.
If Hertfordshire and West Essex ICB is looking into your complaint, we will keep in touch with you and agree with you a timescale for response. If there is going to be a delay, we will let you know and explain why.
Contact the Hertfordshire and West Essex ICB patient experience team
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Email
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Telephone