Insight bank

Access to GP services for children and young people in west Essex

This report aims to capture the thoughts, emotions and lived experience of those people trying to access GP services within west Essex for themselves or on behalf of a friend or loved one. From this, we aim to provide key learnings and recommendations in order to help develop policies and processes to match the needs of the local population.

Accessing GP services in Harlow and Uttlesford

The aim of this project was to explore people’s experiences of accessing GP services in Harlow and Uttlesford in order to inform the Hertfordshire and west Essex Integrated Care System.

Accessing GP services: views from Broxbourne patients

A survey in to views from residents in Broxbourne about how they access GP services, what challenges they encounter and barriers to accessing services. Report made recommendations to the HWE ICB primary care workforce around improving access to these services.

Accessing GP services: views from Hertfordshire’s parents and carers

To gather lived experiences from parents and carers on their views of accessing GP services in Herts and to identify recommendations for improvements.

Autistic people’s experiences of GP services in Hertfordshire

Carers views and experiences of accessing support from their GP practice

Explore whether unpaid carers are registered as a carer with their GP practice, and if so, whether they are receiving the additional support they should be entitled to.

Exploring how adults with learning disabilities are supported by GP services in Hertfordshire

There are appoximately 1.5 million people in the UK who have a learning disability and an estimated 21,000 people with a learning disability living in Hertfordshire. People with learning disabilities tend to experience much poorer physical health outcomes and are more susceptible to a range of health conditions compared to the general population.

Healthcare experiences of the armed forces community in west Essex

The aim of this project was to canvas the views and experiences of Armed Forces personnel and their families and carers in west Essex. These responses would then be used to make key recommendations on changes that can be made to improve current and future service provision.

Navigating digital health: online GP services and bookings

Using lived experience feedback ensures that investment, developments, and service roll-outs, can be as effective as possible and targeted to ensure they have maximum impact in the areas most needed, ensuring fair and equitable access for all, and reducing the burden on more traditional means of appointment making and consultation.

Online GP services: patient views and experiences

The purpose of this research was to gather insights from Hertfordshire residents about their experiences of using online GP services.