Overview
Aims of research:
- To explore public experiences of using online GP services.
- To understand how people use online GP services to book appointments.
- To explore what people tend to use online GP services for.
- To identify how online GP services could be improved.
Publication date
February 2025
Key findings
Two thirds of respondents had used online services to contact their GP practice and many had positive experiences, finding the system convenient and easy to use. Also said GP practice was efficient and responsive, however some people had concerns:
- Not accessible at all for some
- Limited choice
- Difficult to use
- Problems booking appointments
- Not enough availability
- Poor communication
- Uncoordinated records
Additional information
Survey by Healthwatch Hertfordshire.
Healthwatch Hertfordshire and Healthwatch Essex have been commissioned by the Hertfordshire and West Essex Integrated Care Board (ICB) Primary Care Workstream to undertake a series of engagement projects.
The aims of the engagement projects include:
- Gathering lived experiences to feed directly into the Hertfordshire and West Essex ICS Primary Care Workstream.
- Supporting and enabling the Hertfordshire and West Essex ICS to achieve wider participant engagement.
- Engaging patients and the public on programmes covering key priorities and areas of importance at a regional and local level.
- Making recommendations to the Hertfordshire and West Essex ICS Primary Care Workstream so improvements can be implemented.