Documents

Fit and Proper Person Test Policy

The Fit and Proper Persons Regulations (FPPR) were introduced in response to concerns raised following investigations into Mid Staffordshire NHS Foundation Trust and Winterbourne View Hospital.

Hertfordshire and West Essex ICS Digital Strategy

Our digital strategy sets out how health and care organisations across Hertfordshire and west Essex will use technology to improve patient care over the next decade. It includes plans to strengthen our workforce’s digital skills, share information to improve care and help people to access online services.

Hertfordshire and West Essex ICS People Strategy 2023 to 2025

This provides a transformational agenda between 2023 to 2025. It sets out a road map to ensure the supply and retention of a skilled, sustainable workforce.

Safeguarding Policy

HWE ICB is committed to working with partner agencies to support the identification and prevention of all forms of abuse and mistreatment so that everyone can to make a full and positive contribution to society within Hertfordshire and west Essex.

Publication Scheme

The Freedom of Information Act (2000) – or FOI act – gives you the right to request access to any recorded information we hold, promoting a culture of openness and accountability across the public sector.

Privacy Notice

This Privacy Notice tells you about information we collect and hold about you, what we do with it, how we will look after it and who we might share it with.

Hertfordshire and West Essex ICS Green Plan 2022 to 2025

The Hertfordshire and West Essex ICS Green Plan shows how we will work with local communities and our staff to reduce the environmental impact of healthcare services.  

This policy describes how we work with local people and communities to improve health and care services across Hertfordshire and west Essex.

Complaints, Concerns and Patient Feedback Policy

The purpose of this policy is to describe the systems in place to effectively manage all complaints and concerns by the organisation in accordance with NHS complaints regulations. It outlines the responsibilities and processes for receiving, handling, investigating and resolving complaints and concerns relating to the actions of the ICB, its staff and services.

Competition and Disputes Resolution Policy

This policy sets out the process to be followed and reporting arrangements in the event that a provider or potential provider of services disputes the procurement/contracting/ commissioning or related decision-making decisions.