Documents

Find publications from Hertfordshire and West Essex Integrated Care System and Integrated Care Board.

Showing 4 Documents filtered by Quality and patient experience Reset filters

  • Complaints, Concerns and Patient Feedback Policy

    The purpose of this policy is to describe the systems in place to effectively manage all complaints and concerns by the organisation in accordance with NHS complaints regulations. It outlines the responsibilities and processes for receiving, handling, investigating and resolving complaints and concerns relating to the actions of the ICB, its staff and services.

    This item has been tagged with the following terms:

    Quality and patient experience

  • Hertfordshire and West Essex ICS Quality Strategy

    The Hertfordshire and West Essex Integrated Care System Quality Strategy outlines a comprehensive approach to improving healthcare quality and patient outcomes from 2023 to 2026.

    This item has been tagged with the following terms:

    Quality and patient experience

  • Patient complaints reports

    The publication of the Complaints Annual Report is a requirement under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The regulations prescribe that each responsible body must prepare an annual report for each year.

    This item has been tagged with the following terms:

    Quality and patient experience

  • Patient Safety Incident Response Framework (PSIRF) Policy

    This policy describes and defines the responsibility of NHS Hertfordshire and West Essex Integrated Care Board, known thereafter as the ICB, when providing oversight to organisations who have transitioned to the Patient Safety Incident Response Framework (PSIRF). Additionally, the policy outlines how the ICB will support cross system learning responses.

    This item has been tagged with the following terms:

    Quality and patient experience