Overview
Aims of research:
- To explore patient views and experiences of NHS orthodontic services in Hertfordshire.
- To understand the barriers patients may face when accessing NHS orthodontic care, and how they could be addressed.
- To make recommendations to the ICB Primary Care Transformation Group on where NHS orthodontic services should be located, and how access to services could be improved.
Publication date
February 2025
Key findings
- Long waiting times
- Limited appointment availability
- Poor communication and information
- Lack of treatment choice
- Disappointing quality of care
- Poor accessibility provision
- Summary and recommendations
Additional information
Survey by Healthwatch Hertfordshire.
Healthwatch Hertfordshire and Healthwatch Essex have been commissioned by the Hertfordshire and West Essex Integrated Care Board (ICB) Primary Care Workstream to undertake a series of engagement projects.
The aims of the engagement projects include:
- Gathering lived experiences to feed directly into the Hertfordshire and West Essex ICS Primary Care Workstream.
- Supporting and enabling the Hertfordshire and West Essex ICS to achieve wider participant engagement.
- Engaging patients and the public on programmes covering key priorities and areas of importance at a regional and local level.
- Making recommendations to the Hertfordshire and West Essex ICS Primary Care Workstream so improvements can be implemented.