Publication date
March 2023
Key findings
Based on the findings outlined in this report, it is recommended that the Hertfordshire and West Essex ICB Primary Care Workstream should encourage GP practices to take forward the following recommendations. The ICB is providing significant support to enable GP practices to improve access and further investment of this will help address some of the challenges.
- Improving access to GP services would instill greater confidence in patients.
- Making appointments more readily available is important, particularly for children
and young people and vulnerable groups. - Providing greater choice when offering appointments would improve the quality of
care received. - Providing high quality of care would ensure all patients feel respected and heard.
GP practices should offer greater information and support, particularly in regards to
the use of online services
Additional information
Survey by Healthwatch Hertfordshire.
Healthwatch Hertfordshire and Healthwatch Essex have been commissioned by the
Hertfordshire and West Essex Integrated Care Board (ICB) Primary Care Workstream to
undertake a series of engagement projects. The aims of the engagement projects include:
- Gathering lived experiences to feed directly into the Hertfordshire and West Essex ICS
Primary Care Workstream - Supporting and enabling the Hertfordshire and West Essex ICS to achieve wider
participant engagement - Engaging patients and the public on programmes covering key priorities and areas of
importance at a regional and local level - Making recommendations to the Hertfordshire and West Essex ICS Primary Care
Workstream so improvements can be implemented - Using patient and public feedback, each engagement project will focus on improving the
relevant service(s) within different areas of primary care by making recommendations to the
Hertfordshire and West Essex ICB Primary Care Board.