This page is for the use of health and care professionals. If you’re a member of the public and want to raise a concern, please visit our patient experience and making a complaint pages.
The ICB quality inbox is managed by the Patient Safety and Experience team.
Contact the Patient Safety and Experience team
To raise a concern or give feedback, please contact Head of Patient Safety and Experience using the email below.
When contacting the team, please provide detailed information on a Word document or in an email, including patient identifiable data where relevant, so that the team can follow up your query.
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Email
Primary care and secondary care colleagues can contact the team to provide feedback or raise concerns about the quality of care from other sectors. Through the quality inbox, the team deal with concerns raised in this way.
The Patient Safety and Experience Team log all the queries they receive on the Datix system, and contact the relevant provider to give feedback, or request a response, which is then shared with the enquirer.
Queries can be about individual patient care or a care pathway.
Data received and logged in this way is collated and analysed quarterly and fed back to primary/secondary care interface meetings – one in each locality – and other locality meetings. This enables teams to identify common concerns and take appropriate measures to improve processes and reduce the risk of the same issues continuing to arise.
Please always try to resolve a concern locally before raising it with the quality inbox (unless you are making us aware for information only).