From 1 April 2026 two new organisations are now responsible for planning and overseeing NHS services for local people. The last day of operation for Hertfordshire and West Essex ICB was 31 March 2026. Find out more

Patient complaints reports

The publication of the Complaints Annual Report is a requirement under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The regulations prescribe that each responsible body must prepare an annual report for each year.

Read the Patient Feedback (including complaints) Annual Report 2024/25

Patient Experience (complaints and other feedback) Annual Report 2023/2024 (204kB pdf)

East and North Hertfordshire CCG 2021/22 (378kB pdf)

Herts Valleys CCG 2021/22 (170kB pdf)

West Essex CCG 2021/22 (133kB pdf)

Request an accessible format

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