From 1 April 2026 two new organisations are responsible for planning and overseeing local NHS services. If you live in Hertfordshire go to the Central East ICB website. If you live in west Essex go to the Essex ICB website. Find out more

Patient complaints reports

The publication of the Complaints Annual Report is a requirement under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The regulations prescribe that each responsible body must prepare an annual report for each year.

Read the Patient Feedback (including complaints) Annual Report 2024/25

Patient Experience (complaints and other feedback) Annual Report 2023/2024 (204kB pdf)

East and North Hertfordshire CCG 2021/22 (378kB pdf)

Herts Valleys CCG 2021/22 (170kB pdf)

West Essex CCG 2021/22 (133kB pdf)

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please contact us. Please tell us what format you need. It will help us if you say what assistive technology you use.

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