Accessibility statement

This website is run by Hertfordshire and West Essex Integrated Care Board (ICB). We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 500% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

you cannot modify the line height or spacing of text
most PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the ICB Communications and Engagement Team.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email [email protected]
call 01707685140

We will consider your request and get back to you in 5 working days.

If you need to visit one of our offices call or email us for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hertfordshire and West Essex Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We know that not all of our PDFs meet WCAG 2.2 accessibility standards. We are aiming to ensure any new PDFs added to our website meet accessibility standards.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. For example, we do not plan to fix annual reports of the former CCGs.

We have developed new processes and training so that new PDFs or Word documents we publish will meet accessibility standards after May 2025

We will review board papers between September 2018 and May 2025 and make accessible versions available by January 2026.

What we are doing to improve accessibility

Following the audit conducted by the Communications and Engagement Team in October 2023, departments are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard and making older PDFs accessible.

On 13 February, the Government conducted a review of how our content meets the Web Content Accessibility Guidelines version 2.2 AA standard. This was prepared as an Accessibility report for hertsandwestessex.ics.nhs.uk

All the issues that were found with our website were fixed by our web developer Mixd in March 2025 and specific issues with the board papers highlighted were rectified , with plans to fix the remaining issues with PDFs by January 2026.